Privacy Policy UK GDPR compliant

This Privacy Policy describes how William Bullard trading as Bullard Locks ("we", "us", "our") collects, uses, and protects your personal information when you use our website, contact our services, or engage with our locksmith services in North London.

1. Information We Collect

Personal information - We may collect:

• Contact details: Name, phone number, email address
• Address information: Property address for service delivery
• Service details: Description of the locksmith services required
• Communication records: Details of our conversations and correspondence

Automatically collected information - When you visit our website, we may automatically collect:

• Technical data: IP address, browser type, operating system
• Usage data: Pages visited, time spent on site, referral sources
• Cookies: Information about your browsing preferences (see section 7)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To provide locksmith services and respond to emergencies
• Communication: To contact you about your service requests and updates
• Customer service: To handle enquiries, complaints, and feedback
• Legal compliance: To comply with legal obligations and regulatory requirements
• Business improvement: To improve our services and customer experience

3. Legal Basis for Processing

Under UK data protection law (including UK GDPR), we process your personal information based on:

• Contract: To perform our locksmith services contract with you
• Legitimate interest: To communicate with you and improve our services
• Legal obligation: To comply with laws and regulations
• Consent: Where you have given explicit consent for specific processing

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted partners who help us deliver services (e.g. payment processors, email delivery providers)
• Legal requirements: When required by law or to protect our rights
• Emergency situations: To protect the safety of individuals or property
• Business transfers: In the event of a business sale or merger

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption: Secure transmission and storage of data
• Access controls: Limited access to personal information on a need-to-know basis
• Regular updates: Security systems are regularly updated and maintained
• Physical security: Secure storage of paper records and devices

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our locksmith services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

Typically, we retain customer records for 7 years after the last service, in line with UK accounting and tax requirements.

7. Cookies, analytics & third-party services

The site uses a small number of essential third-party services to operate. None of them are used for advertising or marketing. They are listed below for transparency:

• Vercel Analytics & Speed Insights (Vercel Inc., USA) - first-party, anonymised page-view and performance telemetry. Your IP address is hashed before any data leaves your browser. No cookies are set. Vercel Privacy Policy.
• Google Fonts (Google Ireland Limited) - serves the Inter typeface used across the site. Your IP address is visible to Google when the font files are loaded. Google Privacy Policy.
• Cloudflare cdnjs (Cloudflare Inc., USA) - serves Font Awesome icons used in the site's interface. Your IP address is visible to Cloudflare when the icon files are loaded. Cloudflare Privacy Policy.
• Resend (Resend Inc., USA) - delivers contact-form, callback and chatbot enquiry emails to William. Personal data you submit via a form (name, phone, email, message, any photos attached) is processed by Resend in transit only. Resend Privacy Policy.
• Google Gemini API (Google Ireland Limited) - powers the chatbot used to capture initial enquiry details. Conversation content is processed by Google's Gemini API solely to handle your enquiry and route it to William. Google Privacy Policy.
• DVLA Vehicle Enquiry Service (UK Government) - if you provide a vehicle registration to the chatbot, we send only the registration number to the DVLA's public lookup API to retrieve make, colour and year. No personal data is sent. DVLA Personal Information Charter.

The cookie consent banner you see on first visit informs you of these third-party services. The site does not set advertising or marketing cookies. You can also control cookies and tracking through your browser settings; doing so may affect site functionality.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information ("right to be forgotten")
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details in section 12.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top indicates when this policy was last revised. We encourage you to review this page periodically.

12. Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: 07809 887 883
• Post: William Bullard, 67 Weston Park, Crouch End, London N8 9TA

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF